FAQS

Frequently Asked Questions

Getting Started

What is Moniger?

How does Moniger work? Is Moniger a bank?

Is my personal and financial information protected?

What features does Moniger offer?

What are the benefits of using Moniger?

Is my money safe with Moniger?

Account Setup and Verification

How do I create an account with Moniger?

What documents do I need to provide to sign up for Moniger?

Can I use Moniger if I am not based in Nigeria/Can I use Moniger outside of Nigeria?

Is there a fee for signing up for Moniger?

How do I close my Moniger account?

Can I change my account details on Moniger?

Can I add/link multiple bank accounts on Moniger?

How long does it take to open a Moniger account?

Are there any restrictions on who can use Moniger?

What currencies does Moniger support?

Are there any additional fees for non-Nigerian users?

Is Moniger available worldwide?

Digital Wallet

What is the Moniger digital wallet?

How do I add funds to my Moniger digital wallet?

How does the Moniger digital wallet work?

How long does it take to withdraw money from my Moniger digital wallet?

What is the process for withdrawing money from my Moniger digital wallet?

Are there any fees associated with using Moniger?

What are the benefits of using the Moniger digital wallet?

Can I withdraw money from my Moniger digital wallet?

Are there any limits to how much money I can withdraw from my digital wallet?

How long does it take for the money to appear in my bank account after withdrawing from my digital wallet?

Debit Cards

What type of debit cards does Moniger offer?

How do I order a Moniger debit card?

How long does it take to receive my Moniger debit card?

Are there any fees associated with using the Moniger debit card?

How do I activate my Moniger debit card?

How do I set my PIN for my Moniger debit card?

How do I change the PIN for my Moniger debit card?

Can I use my Moniger debit card to withdraw cash?

Can I use my Moniger debit card internationally?

How do I report a lost or stolen Moniger debit card?

Savings and Budgeting

Does Moniger offer a savings account?

What interest rates does Moniger offer for its savings account?

How do I open a savings account with Moniger?

What are the features and benefits of the Moniger savings account?

Are there any fees associated with using the Moniger savings account?

Does Moniger offer budgeting and savings features?

Can I set spending limits on my Moniger account?

How do I set a budget on Moniger?

Does Moniger offer any tools to help me save money?

Can I set financial goals and track my progress with Moniger?

Bank Account Aggregation

What is bank account aggregation?

How does Moniger's bank account aggregation feature work?

What banks are currently supported by Moniger for bank account aggregation?

How long does it take for bank accounts to be linked to my Moniger account?

Will Moniger store my bank login information?

Can I disable bank account aggregation if I change my mind?

How long does it take to verify my account?

Can I have multiple accounts with Moniger?

What types of accounts does Moniger offer?

Banking and Transactions

What banking services does Moniger offer?

How do I deposit money/funds into my Moniger account?

Can I transfer funds to other Moniger users?

How long does it take for transfers to be completed?

Can I cancel a transaction on Moniger?

Cards

How do I request a Moniger debit card?

How do I activate my Moniger debit card?

What fees are associated with using my Moniger debit card abroad?

Does Moniger offer virtual cards?

How do I report a lost or stolen Moniger card?

Can I withdraw cash from an ATM using my Moniger card?

Moniger Virtual USD Card

What is the Moniger Virtual USD Card?

How do I apply for a Moniger Virtual USD Card?

Can I use the Moniger Virtual USD Card for international purchases?

What are the transfer fees for the Moniger virtual USD card?

How do I add funds to my Moniger Virtual USD Card?

What are the fees for creating a virtual USD card?

Are there any extra charges associated with using the virtual USD card?

What are the funding and spending limits for the USD Card?

Moniger Virtual NGN Card

How do I get a Moniger Virtual NGN Card?

How do I load money onto my Moniger Virtual NGN Card?

What are the transaction limits for the Moniger Virtual NGN Card?

Can I use the Moniger Virtual NGN Card for international transactions?

What are the fees for the Moniger NGN Card?

Can I create a shared card on Moniger?

Security and Privacy

What security measures does Moniger have in place to protect my personal and financial information?

Customer Support

How do I contact Moniger customer support?

What are Moniger's customer support hours?

Does Moniger support cryptocurrency transactions?